Support desk

Start with the part that is not working.

These checks cover the current private Mac build. A public support address will be added before launch.

Fn does not start dictation

Confirm Microphone, Accessibility, and Input Monitoring in System Settings. Return to Simply Speak and use the in-app permission check after changing a setting.

Also check whether macOS has assigned Globe/Fn to another system action.

Text is not inserted

Keep the same editor focused from shortcut press through insertion. If focus changes, Simply Speak saves the result to History instead of typing into the new target.

Secure fields and unverified opaque editors remain blocked by design.

The selected model falls back

Open Models and check the active provider status, credential state, quota, and connection. Fallback is temporary and should not change the saved model selection.

Polish takes too long

Compare Raw or Clean with Refine and Ultra. The Usage and Development Center views separate speech, cleanup, validation, and insertion time so the slow stage is visible.

Your text was not lost

When insertion fails or focus changes, check History. Recoverable text should be stored there with an “Insert here” or copy action.